It makes our day here at VanDyke Software when we get feedback from our customers. We get particularly excited about hearing how customers use our software to make their businesses work better and more securely.
If you'd like to share how you use VanDyke Software Products, use this form and we'll contact you.
"I've been using SecureCRT and SecureFX since about 1999
and am extremely happy with your products and support.
Best two apps in my arsenal. And I am sure that I have
barely scratched the surface of all that they can do." |
"The ability to use SecureCRT for both SSH and RDP sessions has unified our Linux and Windows server teams (who in general cannot agree on anything). I have never had a software product impress me as much as SecureCRT has since it added RDP support [Windows only]. Mind blown!" |
"I'm a low vision user and I use a screen reader (JAWS). SecureCRT helped me adapt my working environment following my vision loss. The accessibility setting to allow the tracking of the insertion caret is priceless. SecureCRT allowed me to keep working as a programmer accessing a Linux server via a terminal emulation software. A huge thank you." |
"I'm very satisfied with SecureCRT and it has all things that a remote programmer could need. I have tested some open source terminal emulators, but they lack some desirable functionalities that SecureCRT provides." |
"I have been using SecureCRT for several years now and it is by far the best tool in my arsenal." |
"Thank you for reaching out to me. This just once again proves that your support is great! SecureCRT covers every need we have when using SSH sessions." |
"VanDyke’s commitment to listening to and acting on suggestions and requests from their customers has kept me coming back for twenty-five years. As a system administrator who is totally blind, SecureCRT is absolutely critical to my job. The fact that every time I have even a minor niggle between SecureCRT and my screen reader the support and development teams are standing by, ready to provide a quick fix, is something extremely rare and highly valuable. You should all be very proud that your dedication to producing a quality product and providing high quality technical support genuinely changes lives." |
"I found your software years ago and wish I had tried it back then! I have wasted so much time with free tools that are not professional grade. Your products are an excellent value and I have only explored half of the features." |
"Keep selling, keep developing, great company! So many could learn from how well you treat your customers." |
"I've used SecureCRT since 2011 and I can't go back to any other product. Putty is not even close in terms of features." |
"You'll hear the free software argument and those products are good enough. Part of my reason for continuing to support your software is that I've used it off and on since 1999 (or thereabouts). It's a long-lasting piece of software and I think that is fantastic as a developer. I've never had the software crash." |
"Right now, I consider SecureCRT a gold standard of terminal utilities. I use it literally every day at work and home." |
"I love using SecureCRT, which sets the bar for how I expect to interact with servers/CLI. Best SSH package around!" |
"SecureCRT is the best terminal emulator that I have used, both feature wise and support wise. I think your team has done a exceptional job and I hope you guys keep it up!" |
"Happy user of SecureCRT for more than ten years! Using it every day and many hours per day." |
"With over 30 years in cybersecurity and networking, I have not had occasion to use technical support, but it's good to know I can draw on your team should the need arise. The product works great as is and fulfills my needs — it's my go-to app for file transfers." |
"The product is absolutely world class. I've used SecureCRT since v3, so it's difficult to be critical. For me, the top three strong points are its stability, up to date ciphers and key exchange algorithms and responsiveness/speed. It does everything I need, and does it well. Your products are fantastic, your support staff are polite, competent, and helpful, and I love that you've managed to keep the company running small and lean all these years. Like a family business that I enjoy supporting." |
"VanDyke makes the world's best terminal software (SecureCRT)!" |
"Don’t change. This has been one of the best supported products I have ever used. I have been using SecureCRT for over 20 years." |
"Tabs!!! And switching between tabs with Alt-1,2,3... — that's the killer feature!" |
"I use SecureCRT all day long, 5-6 days/week (UNIX database admin) and depend on this software for everything I do. My organization uses another program. I just did not like it and they were OK with me staying with SecureCRT so long as I bought my own license, which I did. The button bar and the ability to clone a tab on double-click has them teetering on switching." |
"Fantastic product! I've used SecureCRT at work for many years. I am a CIO where I work. I did not need to contact support for any reason and it was easy to install and easy to set up and use. SecureCRT is the best terminal emulation, Telnet, and SSH product I have ever found." |
"I only had to call support once and email once. Both times the response was very quick and very helpful. I got to use the product on a government contract a while ago. After that I decided I would spend the money to use it for my personal projects. I use a Mac primarily (so it already has an SSH client) but the windowing and scripting makes it worth purchasing." |
"Thanks for the wonderful product and the exceptional customer service, you’ve gained a customer for life!" |
"Personally I have been using SecureCRT since around 1998, and I have introduced the software to every employer that I've been with. I'm extremely satisfied with the product itself, and the support that I have received is second to none. The support staff always answer within a few hours (I'm in CET timezone), and they always provide good answers and solutions to me." |
"The entire purchase process from start to finish was simple and prompt. In this fast paced work environment, its nice to make it through this process without a hitch. We have been using SecureCRT happily for quite some time. In my opinion, you have no competitors." |
"I found out about SecureCRT about 8 years ago and ever since it has been my favorite session manager that continues on till
this day. From the beginning I always liked how easy it was to organize my sessions." |
"I have been a steady user for well over 15 years, and I will remain a customer/user for many more to come." |
"I can't think of any specific feature missing and that's strange since I often find the new features added time after time to be very useful! So keep on doing good stuff!" |
"I appreciate the stability and customer support. We purchased through our approved vendor and before the license keys arrived I was able to get the advice and assistance from tech support even before I had a licensed product for our school district." |
"I've been using VanDyke software since 5th March 2000, with version 3.03 of CRT. The consistency in VanDyke continually builds a solid foundation of trust. An incredible company that always keeps their promises and in return, I remain a loyal customer and more importantly a happy user." |
"VanDyke Software has excellent customer service. Your reps are always helpful and courteous. But most importantly, you continue to optimize a product that is already pretty awesome. Simply put, I appreciate that, and as such, I'm eager to support." |
"We have not needed to contact technical support for this product. The product has been 100% reliable in our usage. We haven't run into any cases where we needed an option/feature that didn't already exist, and haven't found a feature we felt was lacking." |
"Your support is outstanding, always providing a solution whenever possible." |
"The main reason I use VanDyke software is the productivity enhancement versus 'free' competitors. For example, multiple session management, etc. For serious Unix terminal work, I have not found a better product than SecureCRT." |
"You have been running the very same maintenance and upgrade policy since the early days in 1995, when I purchased my first VanDyke product. This creates a credibility, which, in turn, is what loyal customers and advocates want. Ah, well, and then for the product to actually work, day out, day in, which it has throughout all these years. Rock solid products with extremely few glitches (much preferred over tons of new features). And I got my emailed question answered within the hour — that's great service!" |
"I was really positively surprised of the good and fast support I received. Keep up the good work. I've used other ssh clients, but as soon as I started with SecureCRT, I would never go back. And probably until now, I used only 2% of your features. It's highly customizable, easy to setup, reliable and full of features." |
"SecureCRT is a great product to enhance productivity with automated scripts and SecureFX integration." |
"You guys are a great example of how a software company should operate. As an IT professional, I deal with all sorts of hardware and software companies on a daily basis and few, if any, can even come close to VanDyke." |
"Your product is so good I've never had to open a technical support issue. We use both Windows and OS X and having the ability to run the software on both platforms has been great.
Having your product has made my work so much easier and manageable." |
"Years ago, I looked into Putty, MobaXterm, FileZilla, WinSCP, and other free tools. SecureCRT and SecureFX are just so much better that they're worth paying for. VanDyke is doing everything right." |
"Honestly, I've been using SecureCRT for a decade and I can't think of a thing I'd like to add at this point. It's very feature-complete." |
"VanDyke technical support was absolutely fantastic! I was evaluating SecureCRT and came across a font scaling issue with a High DPI monitor. No more than four days later VanDyke had prepared a special beta to correct this issue. All this even before I bought a license." |
"A very nice package with logical, intuitive interfaces. While others had some of the same features, SecureCRT had much a better 'presentation'. For example, the handling of sending commands to multiple sessions is much cleaner and more intuitive. SecureCRT has features such as the button bar and the ability to set properties for all or selected groups of sessions at once. Don't tinker with it too much! It works well and is easy to use." |
"I think SecureCRT is a great application and it is considered to be the de facto client SSH utility for most network and sys admins in the IT industry." |
"SecureCRT is exactly what we need. Thank you for an excellent product." |
"I just realized it's been 21 years since I first decided to buy a license to CRT, then SecureCRT, and you've had a place in my personal IT toolkit ever since. No matter what strange machine I'm programming or troubleshooting, I don't have to worry about terminal access. You've made my career easier and, dare I say it? more fun. Thanks, Jeff, Maureen, and the whole crew at VanDyke Software." |
"I have been using CRT/SecureCRT to access my switches, routers, and firewalls for the last 20 years. I have never found a better program to support my work or give me the features to make my job easier. The button bar has been my favorite addition. Thanks for continuing to improve SecureCRT and making it a better program version after version." |
"I had been using Procomm since the early '90s before Norton bought them. It took me nine months to start using SecureCRT after installing it due to the directories I had been using for years in Procomm. Once I was able to get the directories
added to SecureCRT, I found it to be so superior to Procomm that I feel like a fool for not moving over sooner. Thank you
for such a great product." |
"I've used SecureCRT for years and love it. I have a software suite written for the Pick world that interfaces
with a number of Telnet programs. SecureCRT is the one I use on my development site. I recommend SecureCRT to new clients." |
"Your applications are among only a handful I've used that seem to be completely crash- and bug-free. I wish
all software could be the same. Yours are the only FTP and SSH products I'm willing to use, and when either type of product is needed in my organization (I'm an IT manager), I insist that it be yours for reasons of stability, security, and reliability." |
"I've used SecureCRT for many years and it's one of my 'must have' tools in the workspace. So keep it stable and
improving." |
"SecureCRT is a valuable tool for my team's efficiency in
administering the UNIX environment. It is one of the best tools
paid or free for my team. I can't imagine using anything else." |
"With most software, when an update comes out there are always
those things you wished they would have left alone. Not with
VanDyke — every enhancement is a real benefit. Things are
better organized, menus are more intuitive. An upgrade really
is an upgrade, not just empty promises." |
"SecureCRT's strengths are consistency and stability. I've
never had the product crash on me, even when using the beta
releases." |
"I've used SecureCRT since my days at Sprint wireline and I
push for it (and usually get it approved) at every job I've been at since then (Disney, AAA National HQ, and now Atkins). I
even have it at home using my personal license. I love the product and will continue to use it forever. A big thanks to
VanDyke Software for such excellent products!" |
"Best support, as always! I brought this tool to Lockheed over
13 years ago. Thanks for always taking user input so graciously
and continuing to make the product better." |
"I'm looking for a Windows-based SSH client I can trust and
SecureCRT is the only game in town. That "freeware"
alternative doesn't even compare. I've become quite attached to
many SecureCRT features: the session manager, logging sessions
to file, and the massive amount of customization options
available for sessions are just three of the many features I've
been using on a daily basis. The ability to clone sessions to
new tab and separate windows and the ability to run commands in
multiple sessions from a single command window are two more
features I've come to really, really appreciate. Key management
with SecureCRT is so much easier than I expected." |
| "Thanks for the pointers and the explanation. This is the second time that your support team has helped me work through an issue very quickly and thoroughly. I am very impressed with the quality of your support organization! Excellent job!" |
| "I would like to thank you for the amazing quality of service and SecureCRT support you give to us." |
| "SecureCRT is the best SSH/Telnet application I've ever used in my entire life. Especially now with the built in TFTP server, even better." |
| "Your software is the battleship of SSH/Telnet/Serial software, everything else is just a tugboat." |
| "I used SecureCRT when I worked for a large telecommunications company, and it is the only product I will use now. It does everything I need it to do. VanDyke has done a great job." |
| "I'm working with Unix / Linux terminal software for about 20 years now. I tried alternative software, but I always returned to SecureCRT as this is just the best performing software with all the features a sysadmin could wish for. My worst nightmare is that VanDyke stops supporting this marvellous piece of software, hope this never happens!" |
| "I have to commend the quickness with which you and your company respond to support/feature requests. I have not seen another company respond as fast nor as professional." |
| "Worked like a charm. You guys are awesome and support is super impressive. Keep up the good work. It was a good choice for our company to roll SecureCRT across all sites." |
| "SecureCRT is well worth the cost, based on its rich feature set, scripting, and tech support. And you live up to your slogan. I suggested a feature enhancement that actually made it into a new code release. You really do listen and you really do make your software better." |
| "The most important feature with SecureFX and SecureCRT (besides doing the job) is the long term commitment in the two products that VanDyke has demonstrated over the years. They have earned their place in any professional tool box by merits, by stability, and by predictability." |
| "EXCELLENT software! The best related offering I've ever used. Love the ease of use, scripting, and consistent user interface." |
| "Thank you for a great release! I've been actively using SecureCRT for many, many years and it's simply the best SSH client in existence!" |
| "There was no competition in choosing SecureCRT. We had some folks running an older version and we wanted more analysts to have the software and update from the old version. We are very happy with SecureCRT." |
| "Only two software companies have exceeded my expectations to this level in all the years that I have worked in this industry. I just wanted to say thank you for making such a stable product and for all the VBScript support over the years as well. I have used the VBScript support within SecureCRT to automate many processes within our day to day operations." |
| "This is the best customer follow up I have ever received from
a survey. This confirms that not only is the software by
itself a good product, but customer support is well ahead of
any other software I've used so far." |
| "I use SecureCRT mostly because it is great at managing
multiple Telnet/SSH sessions in the same window. I don't need
much of the more advanced functionality, but I use this tool
all day. Spending $100 on a license was totally worth it." |
| "SecureCRT is the best tool on the market for Network
Engineers. I have been using this software for about six years
and don't plan on moving." |
| "Thanks for following up on the feedback. It is refreshing to
see a company listening to customers." |
| "Guys, the application is great. Absolutely love it. Dumped my
free software as soon as I found SecureCRT." |
| "My recent interaction with VanDyke was regarding a software
upgrade to the latest version. I was shown the utmost courtesy and felt like I was very well taken care of. The VanDyke sales team is awesome and I really appreciate their professionalism and willingness to go the extra mile for their customers. This is why I will continue to use and recommend VanDyke software to
others." |
| "With SecureCRT, if you can think of an idea to solve a
problem, 90% of it will be doable. And if not, VanDyke
Software development takes suggestions—this tool has awesome
and very quick support behind it. I have been in touch with
VanDyke's CEO and given many suggestions, one of which was to
launch a YouTube channel to demonstrate features. I personally
recommend this software to everybody." |
| "We deal with a lot of vendors here at SHI, so I just wanted to
take a second and thank you for being one of the best ones to
work with. Quick email responses and great help over the
phone." |
| "Thank you for your wonderful support. Not only is SecureCRT
the best software of its kind in the market, but also the
support team is the best." |
| "I installed the new release of SecureCRT and the issue
no longer exists! Thank you very much for your help; this
is the first time I've needed to contact VanDyke support
and it has been an excellent experience!" |
| "I've been using Cisco products for over 10 years
and I've been running SecureCRT for almost as long.
It's a solid product that does a great job." |
"I'm a system administrator, and technical support has always been a major part of my job. So, having a company that goes the extra mile to make SURE that all of my questions are answered really IS a breath of fresh air!" |
"I wasn't sure if I was going to renew my SecureCRT license, but with the outstanding support group that you have at your disposal I knew it was a very sound investment and wise decision to renew for three years." |
| "I have been using SecureCRT for many years and it is hands down the best serial terminal I've used. It's nothing short of a life saver. The scripting is so powerful that I always feel I can do anything I want if I just sit down and script it." |
| "Thank you again for being so responsive. It just validates again that SecureCRT is the best product on the market in this space." |
"As far as I'm concerned SecureCRT is the only product you should be using. In fact, I show SecureCRT to each client I work with. I often see clients struggling with other SSH programs, always closing down and never saving the session properly. SecureCRT is very stable. Most of my clients are now switching to VanDyke." |
"I was apprehensive when I first learned that we had to convert from Procomm Plus and thereby lose all the scripts I had worked so hard on. But let me tell you, I think SecureCRT is awesome. I've written VBScripts for SecureCRT that I never dreamed of when I was using Procomm Plus! SecureCRT is a very powerful tool and I would recommend it to anyone who currently uses Procomm Plus!" |
"You guys do a great job at supporting a very fine product. I cannot rave enough about the great support VanDyke gives its customers. It's better than any other support offerings I've experienced." |
| "I've used SecureCRT and SecureFX for several years because
the product has been continually updated and improved. Customer
service has been excellent. I like the fact that I'm communicating
closer to developers rather than third party customer service reps.
Keep up the good work." |
| "That seems to have fixed it! Thank you and the people
in Development for the quick turnaround and build! You
guys are amazing!" |
| "Other companies should take lessons from you guys." |
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"Thank you for the great support and for the build with the fix for the menu issue. Another reason I'll continue to renew my update subscription with VanDyke: Great Support and Great Software!"
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"The new ability to substitute the config folder location in the logon script path is great. I can now update over 60 connections to access my scripts. What's really nice is that to be mobile, I can drop the whole SecureCRT folder onto my laptop or other environments, change a single config line, and I am done!"
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"I must admit that I initially had reservations with paying
such a high premium for terminal and ftp applications. However,
given the very positive experiences that I've had with your
customer service/support and the prompt resolution of bugs, the
higher price is well worth it. I no longer have any reservations
and will suggest that our company move to SecureCRT and SecureFX
as our enterprise-wide standard."
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"Thanks for a great product. SecureCRT has saved me time and nerves for over 10 years."
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"Thanks alot for excellent customer support. I live inside SecureCRT at work so this application is important to me and my colleagues in the Communication team." |
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"Personal tech support is often an overlooked benefit of paid software and you've gone above and beyond! Personally, I'll never give up SecureCRT." |
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"I am a Windows convert and was shocked that the only software available for a terminal for serial was ZTerm. If there is
one app I was missing from Windows it was SecureCRT. Thank you for porting this critical piece of software. You guys just rock." |
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"SecureCRT is top notch for ease of use and reliability. SecureFX is an excellent program — would love to see it for Mac OS X. It is great that as developers you're so tuned in to your customers." |
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"In twelve years of using SecureCRT, VanDyke has always had amazing technical support. I have never, ever, dealt with
a 'first level' buffer person. I have always been able to quickly contact someone who knows the product, inside and out." |
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"I provide interfaces to a whole bunch of Telnet programs. Of them all, I prefer by far SecureCRT. I recommend it to
every client. Every time I have contacted you for any reason, I got immediate satisfaction." |
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"I am really surprised about the action you take based on incidents and requests and how fast you reply, as well as how
you get in contact after a few days without answer. That's really good customer support, and I am pretty sure that a lot of that is based on human beings — and I want to thank all of you." |
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"I've been really impressed with your expertise and
prompt responses. You do have a great product and support!" |
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"Thank you for your quick reply to my request. VanDyke has always been a very professional and reliable company, and
I thank you for your years of commitment and dedication to those of us who rely on you." |
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"Thank you for the fix — works like a charm! Not all companies have a support service like you do. I am impressed." |
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"Thanks to the developers for making this fix. It
works like a champ. You guys do rock." |
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"I tried the Linux version of SecureCRT, and you have done a good job. There are many terminal emulators on Linux, but none has the flexibility or is so easy to use as your product." |
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"SecureCRT serves all my remote access needs for SSH and SFTP (I bundled SecureFX with my purchase). I like the fact that the accounts created can be used in both SecureCRT/FX with no problem. All the KnownHosts and Session files are centrally located making migration to another machine seamless." |
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"I just wanted to say what a great day this is! I have been a long-time Windows user of SecureCRT, but over the last three years have been relegated to running this in a VMware image on my Mac. The great thing is I was also able to import all of my sessions right over from my Windows config." |
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"I've loved your product for about eight years now. I think the last version we had licensed at my old job was version 5 — and I'm very happy with the changes since then. SecureCRT is a great product!" |
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"From using SecureCRT years ago under Windows there
was nothing else like it and it was a mainstay for communicating with servers and serial ports. With a Mac product you have me back as a customer after leaving the Windows world eight years ago." |
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"I've known for some time now that the SecureCRT product is topnotch, but I was not aware that the team which supports the product is topnotch as well. Thank you for your support and going beyond the call of duty." |
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"I work as a network/security engineer and SecureCRT is what I use to SSH, Telnet, and console into network devices. I prefer
SecureCRT over other software because it can be adapted so well to my preferences, to different vendor's devices, and it always just works." |
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"I was very happy to deal with someone with a solid
understanding of the product, who could listen to a description of my usage and then quickly direct me to features most likely to be of interest. And now that I've purchased, my experience using the product is even better — how easily one can rename tabs (that little feature is a gem) and program buttons to send strings
to multiple tabs/sessions." |
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"VanDyke is a great software company. The very, very few times I've ever had support issues, everyone has been extremely
responsive. You constantly update and improve your products,
have great customer service and support — couldn't ask for more
from a vendor." |
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"Your product is exceptional. I had four old Cisco switches that would not boot. The only option was xmodem transfer.
I tried several other programs and only got success on one
out of six tries. SecureCRT worked flawlessly each time." |
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"A few of my colleagues are also personal SecureCRT users so it
was easy to justify the purchase of licenses for all of my team.
We really love SecureCRT and as network engineers it has
features such as command line composition and rate limited
pasting that are essential to our daily work." |
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"Thank you for this new build to resolve the issue I reported with the connect dialog. It is perfect and
everything is working as expected. I am very impressed with the way you deal with customer problems and the short time to find a solution. I am very happy with SecureCRT now." |
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"You've changed my workload and hence also my life by giving
me another way to work smarter, harder, and quicker, without
killing myself in the process." |
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"Your technical support is extremely responsive. Not only were my questions answered, but I was given instructions on how to follow up if your answer did not meet my needs. You also followed up to verify that I was satisfied. Thanks for your continued efforts to make SecureCRT the best tool in the industry!" |
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"SecureCRT simply does everything I want easily and well. It offers the most capabilities and configurability and it just works. VanDyke has the best people possible and knows what customer service means. Your current level of customer service places you head and shoulders above any
competition." |
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"The functionality provided is light-years beyond any
of the other products I have tried (tabs, configurability,
etc.). It's close to the perfect SSH client for my needs." |
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"I make it a policy to never buy any software except when I
find it incredible... I am a very happy customer." |
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"Thanks for the new feature and for the notification that it
had been added — I don't really know of any other developer
that notifies people who have given feedback like you guys do.
That makes for very happy customers." |
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"I really like the ability to edit multiple sessions; it saves
a lot of time. When resetting a password on a group of profiles,
SecureCRT changed each profile without a single issue." |
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"I have been using VanDyke's software since 2000. It's
very valuable and I'm using it almost every minute of
the work day. We purchase upgrades to keep current and
I have never had to use your support team." |
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"The service rep's response has been one of the best we have ever received: helpful, patient, and extremely friendly. It is hard to think of anything [to improve]. VanDyke seems to have really 'hit the nail on the head'. This is a well thought-out piece of software with a price point that makes the whole package difficult to criticize." |
"I didn't realize you could send tabs to new windows, and even drag tabs back from one window to another — that's very useful — and this software gets better and better the more I use it!" |
"Many thanks for the quick, accurate, thorough replies. Being in customer service myself, I like to think I recognize a good job when I see it — and yours is top notch!" |
"I access hundreds of network-attached devices each day, and SecureCRT probably saves me four or more hours each month when compared to manually entering IP and login information each time I need to connect. There are free products that offer similar services, but the easy-to-use interface, and great customer support puts SecureCRT in a class of its own." |
"Thanks for your attentiveness to this issue. The quality of support is definitely a reason why I continue to support VanDyke products." |
"I have to say I am an extremely happy user of SecureCRT — it does what it says on the tin and does it well." |
"I want to say thank you very much for your
help. Your commitment to your product and its customers is second
to none." |
"I had all my questions answered and am very satisfied with the level of technical support you provide. You are worlds ahead of some of the other companies I deal with." |
"What I particularly like about SecureCRT
is that it has got a good set of tools that make my life easier.
I like the use of tabs for multiple sessions and being able to
set up automated log-in scripts which saves me having to remember
lots
of different IP addresses and passwords." |
"I use SecureCRT to make sure I have a secure connection to [my] servers no matter where I'm traveling in the world. Thanks for your outstanding support!" |
"Your products are and always have been durable and reliable. I will always keep your company in mind as you guys really 'get it' in terms of functionality, costs, and customer focus." |
"Quite possibly the best customer support service I have ever received." |
"Thank you very much for your help; it's
nice to know there are real people out there." |
"Thanks for creating what is arguably the
best SSH terminal client out there. I work with many people who
use PuTTY because it's free, but after seeing SecureCRT, there
have been more than a few converts. I've been a customer for quite
a few years and don't see that changing if the current level of
quality continues." |
"Thank you so much for processing my feature request. I switched to using CRT/SecureCRT about 5 years ago after a decade with another emulator program, and I'd just like to express my appreciation for continuous improvements to SecureCRT and your willingness to include customer requests." |
"Your U3 version is great. It's just what I need, as I often have to SSH into a piece of equipment away from my desk. Now I don't always have to grab my own laptop. I just have my flash drive with the U3 SecureCRT installed and can use any computer to SSH with all my sessions configured." |
"I used to use Putty and then I tried SecureCRT. I found this product worth every dollar I spent." |
"I've been with the SecureCRT since CRT and
in all that time, aside from a recent re-licensing issue, the product
has been so good I've never needed support. I enjoyed working with
you recently on getting Kerberos/GSSAPI working. If only all tech
support were like yours!" |
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"I appreciate the great support I get from VanDyke.... That is a good part of the reason I renewed my [SecureCRT and SecureFX] updates." |
"Your level of support, even though I do not yet have a license, impresses me to no end." |
"I've been using VanDyke products since 1996 and champion your software everywhere I go, despite open source and free alternatives... SecureCRT (and now SecureFX) is consistently at the top of my 'must have' software list.... [The shared session database] was fantastic to see when I started using SecureFX." |
|
"SecureCRT lets employees change user settings,
such as background colors, without affecting the next employee who
logs onto that machine." |
|
"[SecureCRT] is definitely one of the best
software products I've ever used. It's easy to use and I can do
everything I want." |
|
"SecureCRT and SecureFX are by far the best
terminal emulator [and file transfer] programs I have used in past
17+ years of networking. Also, special thanks to a wonderful sales
and support staff." |
"I'm impressed with how fast and how good a response you provided, especially since I'm not even a licensed user yet... I appreciate you [taking my suggestions] into consideration for a future release. The more I hear about SecureCRT, the more I like it!" |
|
"Your developers have fixed my problems with this new build. This is why I always nominate your company whenever the PC mags ask for 'good support' companies — you never stop trying until you get the job done." |
"First off, great program (SecureCRT/SecureFX). I use it every day and couldn't live without it... You've been very tenacious about getting to the bottom of this problem and getting me a feasible work-around. More software companies need customer service reps like you." |
|
"[Your follow-up to my feature request] is
exactly why SecureCRT is the only shareware I have ever considered
worthy of paying for. I program routers all day and SecureCRT is
my stethoscope." |
"...We appreciate you and your colleagues
at VanDyke taking customer inquiries seriously, enhancing your
product continuously, and keeping track of feature requests as
well as contacting customers in such cases. It's good to know that
there are still companies that are acting this way." |
|
"I have been in this field almost 30 years, and have used many different kinds of terminal emulators. Of all of them, VanDyke offers really top drawer support — the very best." |
"I'm impressed by your response and technical ability. You
obviously know your product well. Many companies boast that
they offer support for their products but to actually
experience it this good is very rare." |
|
"I am a consultant and use SecureCRT and SecureFX
in the development and maintenance of a couple of e-commerce solutions.
I must say I have never had the need to look anywhere else for an
SSH client." |
|
"I wanted to extend my thanks to VanDyke software
for providing not only an outstanding product — which has
set my standards for a useful and functional Telnet and Secure Shell
client — but also phenomenal customer service." |
|
"I use SecureCRT to administer the production
and test servers and SecureFX to upload the files. Many of the files
are maintained by other individuals, so I use Quick Synchronize
to find out which files on the server have changed." |
|
"I've tried other freeware packages and have
been unable to find the right options along with reliable scroll
back (one of my most used features)." |
|
"I use SecureFX and SecureCRT ... to safely
manage the various surveys we run for our members.... We need to
make sure that their data, and their customers' data, is safe." |
|
"As head of our company's IT department, it's
nice to know I can go on vacation and still be able to respond to
an emergency." |
|
"SecureCRT has more features than any similar
product I've used. A great example is the Activator tray utility.
I [also] like to be able to save sessions and transfer them around
as I need to." |
|
"Knowing our data is secure is one of my top
priorities. You can never be too secure. We risk violating the trust
of our customers, and exposing them and their personal information
to abuse." |
|
"I'd suggest that I needed some kind of functionality
and, within a few weeks, you guys would produce palpable results....
You always improve your products in useful ways. I can actually
use every enhancement you put into it." |
|
"I'm a network engineer and need to login to
various routers, switches, and UNIX systems on a daily basis....
You make an essential program for my job, and every new version
has made my job easier." |
|
"SecureCRT is a well-thought out and useful
connection tool. We can't believe we used to 'make do'
with old-fashioned Telnet applications." |
|
"With CRT (and now SecureCRT), I can easily
do my work from virtually anywhere on the planet... Who needs or
wants an office!" |
|
"SecureCRT is the first program that I start
in the morning and the last that I shut down in the evening... SecureCRT
is unmatched for its stability." |
|
"SecureCRT is easy to use and it simply works.
Adding access for a new host is just a click away. There is nothing
complicated to deal with." |
|
"Although there are plenty of free and functional
Secure Shell clients out there... there are a number of features
in SecureCRT that make it irreplaceable. The support for tabs in
5.0 is fabulous." |
|
"I switched to SecureCRT when the security restrictions
that Sarbanes-Oxley spawned came into effect. It has proven to be
extremely powerful and feature rich." |
|
"I used CRT for a long time before switching
to SecureCRT for security reasons. I prefer using SecureCRT to test
our routers since it's more user-friendly and (secure) than some
other options out there." |
"Right now, I consider SecureCRT a gold standard of terminal utilities. I use it literally every day at work and home." |
"I've used SecureCRT since 2011 and I can't go back to any other product. Putty is not even close in terms of features." |
"SecureCRT is the best terminal emulator that I have used, both feature wise and support wise. I think your team has done a exceptional job and I hope you guys keep it up!" |
"Happy user of SecureCRT for more than ten years! Using it every day and many hours per day." |
"With over 30 years in cybersecurity and networking, I have not had occasion to use technical support, but it's good to know I can draw on your team should the need arise. The product works great as is and fulfills my needs — it's my go-to app for file transfers." |
"The product is absolutely world class. I've used SecureCRT since v3, so it's difficult to be critical. For me, the top 3 strong points are its stability, up to date ciphers and key exchange algorithms and responsiveness/speed. It does everything I need, and does it well. Your products are fantastic, your support staff are polite, competent, and helpful, and I love that you've managed to keep the company running small and lean all these years. Like a family business that I enjoy supporting." |
"I only had to call support once and email once. Both times the response was very quick and very helpful. I got to use the product on a government contract a while ago. After that I decided I would spend the money to use it for my personal projects. I use a Mac primarily (so it already has an ssh client) but the windowing and scripting makes it worth purchasing." |
"Thanks for the wonderful product and the exceptional customer service, you’ve gained a customer for life!" |
"VanDyke Software has excellent customer service. Your reps are always helpful and courteous. But most importantly, you continue to optimize a product that is already pretty awesome. Simply put, I appreciate that, and as such, I'm eager to support." |
"The main reason I use VanDyke software is the productivity enhancement versus 'free' competitors. For example, multiple session management, etc. For serious Unix terminal work, I have not found a better product than SecureCRT." |
"You have been running the very same maintenance and upgrade policy since the early days in 1995, when I purchased my first VanDyke product. This creates a credibility, which, in turn, is what loyal customers and advocates want. Ah, well, and then for the product to actually work, day out, day in, which it has throughout all these years. Rock solid products with extremely few glitches (much preferred over tons of new features). And I got my emailed question answered within the hour — that's great service!" |
"I was really positively surprised of the good and fast support I received. Keep up the good work. I've used other ssh clients, but as soon as I started with SecureCRT, I would never go back. And probably until now, I used only 2% of your features. It's highly customizable, easy to setup, reliable and full of features." |
"SecureCRT is a great product to enhance productivity with automated scripts and SecureFX integration." |
"You guys are a great example of how a software company should operate. As an IT professional, I deal with all sorts of hardware and software companies on a daily basis and few, if any, can even come close to VanDyke." |
"Your product is so good I've never had to open a technical support issue. We use both Windows and OS X and having the ability to run the software on both platforms has been great. Having your product has made my work so much easier and manageable." |
"Years ago, I looked into Putty, MobaXterm, FileZilla, WinSCP, and other free tools. SecureCRT and SecureFX are just so much better that they're worth paying for. VanDyke is doing everything right." |
| "Your applications are among only a handful I've ever used
that seem to be completely crash- and bug-free. I wish all software could be the same. Yours are the only FTP and SSH products I'm willing to use, and when either type of product is needed in my organization (I'm an IT manager), I insist that it be yours for reasons of stability, security, and reliability." |
| "I'm looking for a Windows-based SSH client I can trust and
SecureCRT is the only game in town. That "freeware" alternative doesn't even compare. I've become quite attached to
many SecureCRT features: the session manager, logging sessions to file, and the massive amount of customization options
available for sessions are just three of the many features I've been using on a daily basis. The ability to clone sessions to
new tab and separate windows and the ability to run commands in multiple sessions from a single command window are two more
features I've come to really, really appreciate. Key management with SecureCRT is so much easier than I expected." |
| "We just had a great support call with you guys, and we just wanted to say thanks for helping us out! It's great to get fast knowledgeable service." |
| "I'm working with Unix / Linux terminal software for about 20 years now. I tried alternative software, but I always returned to SecureCRT as this is just the best performing software with all the features a sysadmin could wish for. My worst nightmare is that VanDyke stops supporting this marvellous piece of software, hope this never happens!" |
| "I have to commend the quickness with which you and your company respond to support/feature requests. I have not seen another company respond as fast nor as professional." |
| "Your website is very easy to navigate from a visually-impaired person's point of view. In SecureFX, the ability to copy and
paste multiple files is terrific, and it's nice and easy to monitor file transfer progress." |
| "The most important feature with SecureFX and SecureCRT (besides doing the job) is the long term commitment in the two products that VanDyke has demonstrated over the years. They have earned their place in any professional tool box by merits, by stability, and by predictability." |
| "EXCELLENT software! The best related offering I've ever used.
Love the ease of use, scripting, and consistent user interface." |
"Your guidance and professionalism was truly a godsend. Thank you so much for your patience and assistance during the installation. We know our office has selected an excellent product and more so for the excellent technical support." |
"I was working in the Arctic and could not afford to have anything not working. Bought VanDyke Software to guarantee
success and this proved to be the right move." |
"You guys do a great job at supporting a very fine product.
I cannot rave enough about the great support VanDyke gives
its customers. It's better than any other support offerings
I've experienced." |
| "I've used SecureCRT and SecureFX for several years because
the product has been continually updated and improved. Customer
service has been excellent. I like the fact that I'm communicating
closer to developers rather than third party customer service reps.
Keep up the good work." |
| "That seems to have fixed it! Thank you and the people
in Development for the quick turnaround and build! You
guys are amazing!" |
| "Other companies should take lessons from you guys." |
|
"I have to say that VanDyke's customer support just
blows me away. I have NEVER worked with a company
that works as hard as you folks do to make sure your
customers can get the job done! Thank you again for
all your hard work - I REALLY appreciate it!
|
|
"I must admit that I initially had reservations with paying such a high premium for terminal and ftp applications. However,
given the very positive experiences that I've had with your
customer service/support and the prompt resolution of bugs, the
higher price is well worth it. I no longer have any reservations
and will suggest that our company move to SecureCRT and SecureFX
as our enterprise-wide standard."
|
|
"Thanks for a great product. SecureCRT has saved me time
and nerves for over 10 years."
|
|
"SecureCRT serves all my remote access needs for ssh
and sftp (I bundled SecureFX with purchase). I like the fact that the accounts created can be used in both SecureCRT/FX with no problem. All the KnownHosts and Session files are centrally located making migration
to another machine seamless." |
|
"Your support couldn't be better! Outstanding! Professional,
courteous! Hats-off to the telephone reps and those
responsible for training them. Your team is very impressive
(all the way from receptionist, to sales, to support)." |
|
"I am very impressed with your team's ability to answer
and resolve questions on the first call. Many companies
aspire to have such a high success rate on connecting
and closing calls like you do — few actually do it! I
would not hesitate to recommend your company and product
to anyone looking for SFTP solutions!" |
|
"Once again you folks have demonstrated how all software providers
today should be — awesome customer service!" |
|
"I have been using VanDyke's software since 2000. It's
very valuable and I'm using it almost every minute of
the work day. We purchase upgrades to keep current and
I have never had to use your support team." |
"I really like the personal attention VanDyke
affords its customers — you guys have a customer for life
as far as I'm concerned." |
|
"You just made a believer out of me — I just purchased SecureFX.... I want to thank you for your time and willingness to answer questions and peruse log files. I now feel confident with the SecureFX program." |
|
"I've been using SecureFX for years and I must say, this is one of the best products I've ever installed on my boxes... We are a 100% consulting business, and we must deliver first class solutions to our customers. Your response time is great. Your behavior earns respect — this is real customer care. Thank you for supporting me." |
"Your support staff is an inspiration to us. SecureFX is a dream to use. I am probably one of your most satisfied users!" |
|
"Your technical support totally rocks! I am
very pleased with you and your company and you have my loyalty.
Your company is creating a new standard on what customers should
expect both for product and support." |
"You folks at VanDyke Software have been great to do
business with since I first bought AbsoluteFTP from you last century. SecureFX is
the most reliable tool in my workflow." |
|
"Thanks for your prompt reply. You guys absolutely deliver fabulous support!" |
|
"I switched to SSH after we got cracked —
it was a wake up call to shut down nonsecure protocols like Telnet
and FTP." |
|
"With our hosting environment, we wanted to
give clients the ability to get to their web site via SFTP only
— and your stuff works great for that.... I watch out for
one port and turn off all the other services." |
|
"When we allowed customers to manage their hosted web sites via FTP, we were constantly warding off attacks on our systems. It cost quite a bit in time and resources. It was time
to reign in the ropes... No clients explicitly asked for us to turn off FTP... They assume we are doing everything we can
to protect their data." |
"Thank you very much for your help; it's
nice to know there are real people out there." |
|
"I appreciate the great support I get from VanDyke.... That is a good part of the reason I renewed my [SecureCRT and SecureFX] updates." |
"I've been using VanDyke products since 1996 and champion your software everywhere I go, despite open source and free alternatives... SecureCRT (and now SecureFX) is consistently at the top of my 'must have' software list.... [The shared session database] was fantastic to see when I started using SecureFX." |
|
"SecureCRT and SecureFX are by far the best
terminal emulator [and file transfer] programs I have used in past
17+ years of networking. Also, special thanks to a wonderful sales
and support staff." |
"First off, great program (SecureCRT/SecureFX). I use it every day and couldn't live without it... You've been very tenacious about getting to the bottom of this problem and getting me a feasible work-around. More software companies need customer service reps like you." |
|
"I am a consultant and use SecureCRT and SecureFX
in the development and maintenance of a couple of e-commerce solutions.
I must say I have never had the need to look anywhere else for an
SSH client." |
|
"I use SecureCRT to administer the production and test servers and SecureFX to upload the files. Many of the files
are maintained by other individuals, so I use Quick Synchronize
to find out which files on the server have changed." |
"I've used VShell triggers
for some time to capture specific events to log files (user
account login and logout). But I was not taking full advantage
of triggers. Recently, I’ve been trialling the 'File added to a
folder' trigger and within that making use of commands and the
wonderful 'SFTP Transfer' functionality! That particular
functionality is awesome and really simple to use.
I particularly like how all the important variables I need
are available to me via the '%' characters: it meant that
I was able to use a simple command-prompt instruction to
move a file (%P) to an archive subfolder once it had been
uploaded to a third party.
That I'm able to get the SFTP functionality logged makes it
just a ripper of a feature and speaks to the power and
flexibility of your product!" |
"I always received excellent support from Vandyke — you guys are fast and knowledgeable. I always had a solution to my issues. Not only that, VanDyke support requested information about the other suppliers so that they could better understand the issue and add a fix for future releases." |
"I really appreciate you and your team's efforts. We've
been a long-time user of VShell and have been very happy with the product and
your support in the past. However, I am frankly astounded that you were able
to address my particular situation so quickly. Please relay my thanks and
appreciation to your development group." |
"Today Jake helped me to resolve my issues and explained a
few nice features of VShell which I didn't know. It made my task simple. VShell
is a nice MFT platform and your tech team support is excellent! I deal with the
tech support of many other companies. Hence I can appreciate your service and support." |
| "Of all the applications I've had to install, upgrade, and
administer during my 17-year career in IT, VShell has been the
most solid, had the highest availability, and been easiest to
maintain. Thanks for providing a great product!" |
"I was working in the Arctic and could not afford to have
anything not working. Bought VanDyke Software to guarantee
success and this proved to be the right move." |
|
"Whenever I have encountered any issues in VanDyke
software, the mere thought of discussing the issue
with you gives me the confidence that the issue will
be resolved."
|
|
"I am very impressed with your team's ability to answer
and resolve questions on the first call. Many companies
aspire to have such a high success rate on connecting
and closing calls like you do — few actually do it! I
would not hesitate to recommend your company and product
to anyone looking for SFTP solutions!" |
|
"Once again you folks have demonstrated how all software
providers today should be — awesome customer service!" |
|
"So far, VShell is exactly what I was looking for: a simple
to manage place to publish and provide secure file transfer
points for vendors providing data. The interface and
permissions are easily integrated with Active Directory
and people can be familiarized with its operation in a
very short timeframe." |
|
"I want to express my gratitude for the excellent job
you did guiding us through this process with VShell.
One of the main reasons I continue to recommend we use
VanDyke software is because of the stellar support." |
|
"Thanks so very much! This fix [for VShell] works great.
I really appreciate the quick fix on this." |
|
"Many, many thanks as always — you certainly deliver on
your support capabilities as a company." |
"I would like to say that I had never got such beautiful and informative emails from any support people till now. All your emails were so informative and useful. Thanks again." |
"I continue to be amazed at the support I
receive from VanDyke Software. You people at VanDyke are great!" |
|
"Thank you so much for helping me so patiently, especially considering this is pre-sales support.... You guys rock! I have never had this positive an experience with any other company before. You guys do listen to customers!" |
|
"Because of the flexible way you handle groups in both VShell's Virtual Directory structure and its Access Controls, I haven't had to touch the configuration... it is simple for me to add a new city when one comes on board — it only takes me about five minutes to set them up. We leveraged the trigger feature in VShell to load our import engine to upload files in real time into our production system... Because of the triggers, I'm able to update our SQL database in almost real time after a city updates their data." |
use the same remote access software on Mac, Linux and Windows.
get a commercially supported UNIX Secure Shell server.
have secure terminal emulation for my Mac systems.
replace nonsecure Telnet.
replace nonsecure FTP.
replace Procomm.
comply with FIPS 140-2.
securely transfer files with simple drag and drop.
connect from the road to check email.
remotely access machines over the internet.
allow users to transfer files with limited access.
lock down my firewall.
automate or script secure file transfers.
protect my private data.
use strong data encryption.
connect using a variety of terminal emulations.
synchronize file systems with remote servers.
set up a DMZ drop zone and allow users to transfer files with limited access.
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