VanDyke Software Experienced Technical Support Specialist in Albuquerque, NM
- Are you currently working in technical support handling tier 2 or higher questions?
- Do you currently handle in-depth, complex, and varied technical support issues?
- Do you have applied work experience in computer networking protocols?
VanDyke Software has a position available for an Experienced Technical Support Specialist to provide technical support related to our network security software including SecureCRT, SecureFX, and VShell.
A positive attitude, an appetite for learning, and a passion for helping customers are required.
Candidates should have the following qualifications:
- Knowledge of TCP protocols through work or education experience (Telnet, FTPS, SSH, TFTP)
- Experience providing tier 2 or higher technical support to external customers using both email and phone
- Professional verbal and written communication skills
- Ability to take ownership, employ good customer diplomacy skills, and express customer empathy
- Ability to analyze and troubleshoot problems in a technical, collaborative team environment
As a member of our technical support team, you would perform the following activities:
- Use your technical experience and knowledge to assist individuals via email, web, and phone
- Help potential customers throughout the evaluation, purchase, and deployment process, providing solutions that meet real-world needs
- Manage customer issues from notification to resolution
- Troubleshoot and resolve application configuration problems
- Help maintain the company product knowledge base and perform similar strategic tasks
Our competitive compensation package includes benefits such as:
- Fully paid employee medical/dental (with employer contributions for dependent coverage)
- Employer-provided short- and long-term disability
- Employer-provided life and AD&D insurance
- Paid time off
- Holiday pay
- Quarterly performance-based bonuses may also be given depending on company sales revenue
- A casual dress environment
If you are looking for an outstanding place to work where positive feedback happens often such as, "VanDyke support rocks!!!" and "Your product and your support team are AWESOME!", send your resume and cover letter by email to
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VanDyke Software is an Equal Opportunity Employer.
